8:00am
to
4:30pm
Delivering Fantastic Service
(Business & Industry Course (B&I Public))

Customer service can be the key to setting your business apart from your competition. This one-day seminar will help to ensure that your staff provides customers with fantastic service during every interaction with your business. The seminar is designed to enhance the service experience for both internal and external customers, with a focus on those in the "front lines" with your customers. This interactive session will provide participants the opportunity to practice these skills and be ready to deliver fantastic service the next day.

Participants will:

  • Identify behaviors that lead to the delivery of fantastic customer service.
  • Practice listening skills.
  • Use positive language.
  • Practice problem-solving skills.
  • Demonstrate the "Fantastic Service Equation."

Location: West Bend Campus Room T-117
Price: $250 per person. Price includes materials, lunch and refreshments.
Contact: E-Mail training@morainepark.edu
920-924-3449
Apr 2014
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Wed, Apr 23, 2014